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PASS Personal Tutoring

Safety at PASS

Updated 2026-06-17

PASS is a tutoring marketplace that may serve minors. Safety is a baseline, not a feature. Here is what we do — and what we ask of every user.

1. Tutor review

  • PASS reviews tutor applications before approval. An admin reviews each application; rejected applications are recorded with reason.
  • Tutors may be asked to verify school affiliation, coursework, identity, or eligibility before accepting bookings.
  • Additional safety requirements may apply before tutors can work with minor learners.
  • Tutors are independent contractors but agree to follow PASS conduct rules as a condition of using the platform.
  • PASS may restrict, suspend, or remove users who violate policies. Harassment, threats, discrimination, academic dishonesty, and unsafe conduct are not tolerated.

2. Parental consent for under-18

  • Accounts for learners under 13 are restricted at signup: no bookings, no tutor messaging, until a parent or guardian verifies consent.
  • Verification uses a Stripe SetupIntent in the parent's name — a recognized COPPA-compliant verifiable-parental-consent method.
  • Parents receive transactional emails summarizing every booking, every cancellation, and every refund made on their child's account.
  • Parents can request a copy of, or deletion of, their child's data at any time by emailing privacy@passtutoring.com.

3. Communication rules

  • All tutor–learner communication happens through the PASS in-app messenger so there is a record we can review if something goes wrong.
  • Tutors must not request personal contact info, social handles, gifts, or off-platform meetings from any learner — and never from a minor.
  • Live online sessions use scheduled video links visible to admins on request. In-person sessions for minors must be in a public location and with parental knowledge.

4. Account safety

  • Passwords require length, mixed case, a number, and a special character; password reset is available from the sign-in screen.
  • Email-verified sign-up; sign-in events generate session records.
  • Sensitive admin actions are logged.

5. Reporting a concern

If something feels off, tell us. Email support@passtutoring.com with "SAFETY" in the subject line. We acknowledge safety reports within one business day. For an immediate emergency, contact local authorities first.

6. Related policies